Vision Credit Union - Fraudsters Are Calling - Here's How to Protect Yourself

Fraudsters are becoming increasingly sophisticated and may try to trick you into sharing personal or financial information over the phone. They may claim to be from Vision Credit Union, a credit card company, a government agency, or even law enforcement. In some cases, they can make the caller ID appear legitimate.

The good news is that a few simple precautions can help protect you and your accounts.

Remember: When in Doubt, Hang Up

If you receive an unexpected phone call asking for personal information, account details, passwords, PINs, security codes, or online banking credentials, do not provide the information.

Instead:

Hang up the phone.
Contact your local branch directly using a phone number you know and trust.
Call your credit card company directly using the number printed on the back of your card if the caller claims there is suspicious activity on your account.
Verify before you share. Legitimate organizations will understand if you want to independently confirm the request before discussing your information.

Red Flags to Watch For

Be cautious if a caller:

Claims there is an urgent problem with your account.
Pressures you to act immediately.
Asks for passwords, PINs, verification codes, or online banking credentials.
Requests remote access to your computer or device.
Tells you to transfer money to a "safe" account.
Asks you to purchase gift cards or send funds to resolve an issue.

These are common tactics used by fraudsters to create panic and gain access to your information or money.

How Vision Credit Union Protects You

Vision Credit Union takes the security of your information seriously.

We will never ask you to disclose your online banking password, PIN, or security verification codes during an unsolicited phone call.

If you are ever unsure whether a call is legitimate, end the call and contact your branch directly.

What to Do If You Think You've Been Targeted

If you believe you may have shared personal or financial information with a fraudster:

Contact your local Vision branch immediately.
Change your online banking password if applicable.
Contact your credit card provider if card information may have been compromised.
Monitor your accounts for suspicious activity.
Report any unauthorized transactions as soon as possible.

Stay Alert. Stay Protected.

Fraudsters rely on creating urgency and catching people off guard. Taking a moment to pause, verify, and contact trusted sources directly can help keep your personal information and finances safe.

If something doesn't feel right, trust your instincts. Hang up and call us directly.

Your financial well-being and security are important to us.