Manager of Support Services - Wainwright

The Manager of Support Services is responsible for the effective planning, organization and operation of banking system services and help desk support across the organization. Oversee project coordination, resource management, supervision of help desk staff as well as communication with executives, department managers and end users. Responsible for banking system (including ancillary products and systems) and digital banking support as well as identifying, selecting, and deploying the appropriate resources that will support corporate goals and objectives.

This is a full-time, permanent position with the opportunity for a hybrid work arrangement, based on role requirements and business needs.

For complete job posting details, please visit our website www.visioncu.ca/en/about-vision/careers

The Person:

•    Minimum 5 years of direct work experience of banking system management
•    Advanced overall knowledge of banking system and ancillary products 
•    Advanced knowledge of credit union operations required.
•    10 years of progressively responsible experience with at least 5 years in management
•    Excellent management, negotiating and organizational skills.
•    Highly effective project management skills. 
•    Ability to explain technical concepts and theories to non-technical audiences. 
•    Able to prioritize and manage conflicting demands.
•    Proven ability to identify, analyze and resolve problems/conflict quickly.

Compensation:

•    Salary range $80,000 to $100,000/annually.
•    Comprehensive benefits package.

SUBMIT RESUME AND COVER LETTER TO:
Human Resources
Vision Credit Union Ltd.
Corporate Office
5007 – 51 Street
Camrose, Alberta T4V 1S6
Fax 780-679-0569
jobs@visioncu.ca

Only those individuals invited for an interview will be contacted.

Position Title:   Manager of Support Services
Reports To:        Vice President of Information Technology 

Summary

The Manager of Support Services is responsible for the effective planning, organization and operation of banking system services and help desk support across the organization.  Oversee project coordination, resource management, supervision of help desk staff as well as communication with executives, department managers and end users.  Responsible for banking system and digital banking support as well as identifying, selecting, and deploying the appropriate resources that will support corporate goals and objectives.  

Represent Vision Credit Union Ltd. for required user input sessions for 3rd party providers. Through personal leadership and by example, portray a good sense of teamwork and establish relationships with staff members and other credit unions by displaying a willingness to assist others and contribute to team goals and efficiencies.  Provide banking system and digital banking support to other credit unions and determine business relationship opportunities and compatibility. Accuracy, integrity, and the ability to provide value are crucial for this role.

Job Duties/Responsibilities

•    Provide support to any number of projects from an operational and resource standpoint.
•    Assist in the establishment and ensure compliance of operations units’ short-term and long-term goals with overall corporate objectives.
•    Plan, staff, and supervise all assigned work unit activities through subordinate staff to ensure a cohesive operational unit.
•    Coordinate and confer with professional staff to resolve operating problems and difficulties and authorize department operational procedures within corporate framework.  
•    Manage in-house support staff and supporting Banking System Specialists and vendors.
•    Identify and analyze information to give early warning of potential problems and recommends corrective action.
•    Direct operations in executing production tasks according to a documented schedule that meets or exceeds member expectations. 
•    Review all banking system designs, code and unit test plans where applicable. 
•    Ensure the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing solutions. 
•    Direct education programs for staff. 
•    Perform liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting.
•    Conduct annual performance evaluations for all subordinate employees.
•    Adhere to all Vision Credit Union Ltd. policies and procedures.
•    Follow all compliance policies and procedures in relation to Anti-Money Laundering and Anti-Terrorist Financing Guidelines.
•    Assist the Vice President of Information Technology with other duties as assigned.  

Requirements

•    High school diploma, G.E.D. or equivalent. 
•    Minimum 5 years of direct work experience of banking system management
•    Advanced overall knowledge of banking system and ancillary products 
•    Advanced knowledge of credit union operations required.
•    10 years of progressively responsible experience with at least 5 years in management
•    Excellent management, negotiating and organizational skills.
•    Demonstrated ability to lead a team and achieve results
•    Strong interpersonal and communications skills. 
•    Able to prioritize and focus associates on appropriate tasks. 
•    Able to read and interpret legislation, regulations and other legal documents.
•    Proficient with word processing and spreadsheets. 
•    Work well under pressure and makes deadlines. 
•    Able to work in excess of stated office hours to get the job done. 
•    Ability to travel occasionally. 
•    Willing and able to exercise the authority entrusted in order to accomplish assigned duties and responsibilities. 
•    Must have a commitment to the vision and mission of Vision Credit Union. 
•    Highly effective project management skills. 
•    Sound leadership, staff management, and teambuilding skills. 
•    Ability to explain technical concepts and theories to non-technical audiences. 
•    High degree of resourcefulness, flexibility, and adaptability. 
•    Strong negotiation and prioritization skills. 
•    Able to effectively communicate both verbally and in writing. 
•    Strong member service and troubleshooting skills. 
•    Proven experience with driving improvements for efficiency.
•    Demonstrated ability to develop and deliver training and associated documentation.
•    Able to prioritize and manage conflicting demands.
•    Maintain professional skills and refine expertise through appropriate educational/developmental activities.
•    Proven ability to identify, analyze and resolve problems/conflict quickly.

Vision Credit Union Ltd. – we “see” banking differently.

We may very well be the right fit for you….and you for us.

We’re Vision Credit Union. Although we offer loans, deposits, financial planning service, RRSP’s, mutual funds, insurance products and other product that most F.I.’s are able to offer, we do things a little (some would say a lot) different at our “shop”.

Our focus is our 38,000 member-owners. We’re an organization based on principles over profit. If you are eager to launch a rewarding career with our organization, you will need to be able to naturally and consistently provide “well above the norm” member service. After all, the Credit Union system has been chosen tops in Canada for twelve years straight in the area of customer service. That’s a reputation we pledge to continue.

We believe that charging excessive fees or providing products and services that benefit our Credit Union more than our valued members is wrong. We also believe that the bulk of our profits must be shared by our members and that some of our profits need to be channeled back to community initiatives in the small rural communities where we live and work.

At Vision Credit Union, an equal opportunity employer, we treat members special. Our goal is to ensure that every one of our members feels like an extension of our “family”. The team, of which you would be a part, is small in numbers but capable of “moving mountains”. We believe in common purpose (life-long member-owners). We strive for error-free work and accountability. We’re collectively recognized for our great work: in both 2016 and 2017 Vision C.U. was named one of Alberta’s Top 70 Employers. In 2016, 2018 and 2019, Vision earned the title: Alberta’s Credit Union of the Year.

We are always “on the hunt” for enthusiastic, astute and motivated team members. Joining us represents an opportunity to go home from work feeling fulfilled. At Vision, you will enjoy a salary that is at or above industry standards and there are exceptional advancement opportunities for the right individual. If you feel you can offer skill and passion to help our organization continue being the financial service provider of choice in rural and entrepreneurial Alberta, we invite your resume.