Receptionist - Camrose

The Receptionist is the first point of contact for members, visitors, and staff, providing professional and courteous service both in person and by phone. This role supports daily operations by handling front-line administrative duties, coordinating communications, and assisting with general office organization.  Various centralized duties will be supported by this position as well.

This is a full-time permanent position.  

For complete job posting details, please visit our website www.visioncu.ca/en/about-vision/careers

The Person:

•    2 years of direct work experience in a receptionist capacity.
•    Office Administration diploma preferred.
•    Strong knowledge of general office procedures involving procurement, travel arrangements, budget management, and so on.
•    Adjusts and are flexible to meet changing work needs and demands.
•    Knowledge of supplies, equipment, and/or services ordering, as well as inventory control of these items.
•    Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint etc.
•    Is fiscally responsible and suggests cost-saving measures.
•    Meticulous records maintenance skills.
•    Superior telephone manners and strong interpersonal skills.
•    Strong written and verbal skills to communicate with all levels of the organization and its executive team.

Compensation:

•    Salary range $45,000 to $55,000/annually.
•    Comprehensive benefits package.

SUBMIT RESUME AND COVER LETTER TO:
Human Resources
Vision Credit Union Ltd.
Corporate Office
5007 – 51 Street
Camrose, Alberta T4V 1S6
Fax 780-679-0569
jobs@visioncu.ca

Only those individuals invited for an interview will be contacted.

Position Title: Receptionist (Corporate Office)
Reports To:      Chief Credit Risk Officer

Summary

The Receptionist is the first point of contact for members, visitors, and staff, providing professional and courteous service both in person and by phone. This role supports daily operations by handling front-line administrative duties, coordinating communications, and assisting with general office organization.  Various centralized duties will be supported by this position as well.

Job Duties/Responsibilities

•    Greet members, clients, and visitors in a professional, friendly manner
•    Direct inquiries to appropriate staff or departments
•    Manage incoming calls and route efficiently
•    Maintain a clean, welcoming reception area
•    Schedule meeting rooms and assist with calendars
•    Prepare meeting spaces (coffee, materials, sign-in sheets)
•    Sort, distribute, and send mail/couriers
•    Order and maintain office supplies
•    Perform basic document preparation and printing Submit IT Help Desk tickets via SharePoint homepage
•    Retrieve branch account and transit information via SharePoint tools
•    Order office supplies through eWay and Amazon for Business
•    Coordinate weekly supply and grocery orders
•    Arrange courier shipments using Purolator account procedures
•    Book meeting rooms and external accommodations (Book rooms/accommodations)
•    Access shared resources such as Wi-Fi, team sites, and directories Maintain knowledge of office logistics (door codes, extensions, branch info)
•    Submit requests for basic IT equipment (headphones, etc.)
•    Assist with new workspace setup coordination
•    Basic Transaction knowledge and abilities
•    Assist with logistics for meetings, seminars, training and events
•    Support setup for client appreciation and community events
•    Track RSVPs and attendance lists
•    Monitor shared inboxes or phone lines
•    Relay messages and follow up as needed
•    Support communication flow across departments
•    Maintain filing systems (physical and digital)
•    Assist with templates and contact list updates
•    Provide backup to administrative roles when required
•    Serve as the first point of contact for new hires and escort them to their manager.
•    Adhere to all Vision Credit Union Ltd. policies and procedures.
•    Follow all compliance policies and procedures in relation to Anti-Money Laundering and Anti-Terrorist Financing Guidelines.
•    Assist the Chief Credit Risk Officer with other duties as assigned.

Requirements

•    High school diploma.
•    2 years of direct work experience in a receptionist capacity.
•    Office Administration diploma preferred.
•    Strong knowledge of general office procedures involving procurement, travel arrangements, budget management, and so on.
•    Superior typing and dictating skills.
•    Able to write simple correspondence, including memos, letters, etc.
•    General mathematical skills.
•    Ability to apply understanding to carry out instructions in written, verbal, or diagram form.
•    Adjusts and is flexible to meet changing work needs and demands.
•    Knowledge of supplies, equipment, and/or services ordering, as well as inventory control of these items.
•    Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint etc.
•    Is fiscally responsible and suggests cost-saving measures.
•    Able to maintain filing systems and basic databases.
•    Excellent analytical and problem-solving skills.
•    Meticulous records maintenance skills.
•    Superior telephone manners and strong interpersonal skills.
•    Strong written and verbal skills to communicate with all levels of the organization and its executive team.
•    Strong customer service orientation.

Vision Credit Union Ltd. – we “see” banking differently.

We may very well be the right fit for you….and you for us.

We’re Vision Credit Union. Although we offer loans, deposits, financial planning service, RRSP’s, mutual funds, insurance products and other product that most F.I.’s are able to offer, we do things a little (some would say a lot) different at our “shop”.

Our focus is our 38,000 member-owners. We’re an organization based on principles over profit.  If you are eager to launch a rewarding career with our organization, you will need to be able to naturally and consistently provide “well above the norm” member service. After all, the Credit Union system has been chosen tops in Canada for twelve years straight in the area of customer service. That’s a reputation we pledge to continue.

We believe that charging excessive fees or providing products and services that benefit our Credit Union more than our valued members is wrong. We also believe that the bulk of our profits must be shared by our members and that some of our profits need to be channeled back to community initiatives in the small rural communities where we live and work.

At Vision Credit Union, an equal opportunity employer, we treat members special. Our goal is to ensure that every one of our members feels like an extension of our “family”. The team, of which you would be a part, is small in numbers but capable of “moving mountains”. We believe in common purpose (life-long member-owners). We strive for error-free work and accountability.  We’re collectively recognized for our great work: in both 2016 and 2017 Vision C.U. was named one of Alberta’s Top 70 Employers. In 2016, 2018 and 2019, Vision earned the title: Alberta’s Credit Union of the Year.

We are always “on the hunt” for enthusiastic, astute and motivated team members. Joining us represents an opportunity to go home from work feeling fulfilled. At Vision, you will enjoy a salary that is at or above industry standards and there are exceptional advancement opportunities for the right individual. If you feel you can offer skill and passion to help our organization continue being the financial service provider of choice in rural and entrepreneurial Alberta, we invite your resume.