Vision Credit Union - Deposit Services Coordinator

Deposit Services Coordinator - Camrose

The Deposit Services Coordinator will support daily operations of the credit union’s deposit services, ensuring accuracy and compliance. This role will involve performance analysis, process improvement, change management and a strong understanding of banking regulations and policies. Accuracy, integrity and the ability to provide value are crucial for this role.

This is a full-time permanent position.

For complete job posting details, please visit our website www.visioncu.ca/en/about-vision/careers

The Person:

• Post-secondary education is an asset.
• Strong sense of professionalism and diplomacy.
• Highly effective time-management, project management, and prioritization skills.
• Works well under pressure and consistently meets deadlines.
• Willingness and ability to adapt and model change management initiatives.
• Ability to travel occasionally to branches as required.
• Willing and able to exercise the authority entrusted to accomplish assigned duties and responsibilities.
• Endorses and models a learning and growth mind-set.
• Excellent listening, observing and questioning skills.
• Excellent managing, negotiating and organizational skills.
• Effective attention to detail and a high degree of accuracy.

Compensation:

• Salary range $60,000 to $80,000/annually.
• Comprehensive benefits package.

SUBMIT RESUME AND COVER LETTER TO:
Human Resources
Vision Credit Union Ltd.
Corporate Office
5007 – 51 Street
Camrose, Alberta T4V 1S6
Fax 780-679-0569
jobs@visioncu.ca

Only those individuals invited for an interview will be contacted.

Position Title: Deposit Services Coordinator
Reports To: Vice President of Banking Operations

Summary

The Member Service Representative provides customer service in the form of processing member requests for routine over-the-counter services as well as directing members to the appropriate position in the branch to receive other services that Vision Credit Union Ltd. provides. Member Service Representatives understands his/her role providing exceptional quality, positive, and friendly experiences to all members as well as consistent accuracy.

Job Duties/Responsibilities

• Provide support to branches by ensuring accuracy and efficiency of deposit transaction processing.
• Ensure account and file maintenance of all retail and commercial/agriculture accounts are accurate and up to date.
• Provide direction and support to staff responsible for deposit administration.
• Identify training and development needs of staff.
• Ensure consistency of processes are being followed within the branches/departments and recommend process improvements.
• Effectively communicate and educate employees on any new processes and procedures that impact their day-to-day duties.
• Monitor and analyze performance to make recommendations for process improvements and accountability.
• Liaise with the Manager of Member Support Services to ensure ongoing improvements are made and that policies and procedures are consistent for branch employees.
• Support Internal Audit and Risk and Compliance with evaluation of control effectiveness and compliance with internal policies, regulations and legislation.
• Ensure audit corrections are completed by branches in a timely manner and that changes are sustained.
• Assist with development, administration and maintenance of policies and procedures related to deposit services and branch operations.
• Establish and maintain positive working relationships with branch and department leadership teams.
• First contact for member inquiries, complaints and issues related to deposit accounts and services.
• Understand reconciliation of Common Shares internal accounts.
• Back up for verification and processing of Yearly Common Share Profit Share and Allocation.
• Understand how to process and reconcile Common Shares monthly and annually at year end.
• Adhere to all Vision Credit Union Ltd. policies and procedures.
• Follow all compliance policies and procedures in relation to Anti-Money Laundering and Anti-Terrorist Financing Guidelines.
• Assist the Vice President of Banking Operations with other duties as assigned

Requirements

• High school diploma
• Post-secondary education is an asset.
• Strong sense of professionalism and diplomacy.
• Highly effective time-management, project management, and prioritization skills.
• Works well under pressure and consistently meets deadlines.
• Willingness and ability to adapt and model change management initiatives.
• Strong problem-solving and analytical skills.
• Ability to travel occasionally to branches as required.
• Willing and able to exercise the authority entrusted to accomplish assigned duties and responsibilities.
• Endorses and models a learning and growth mind-set.
• Excellent listening, observing and questioning skills.
• Excellent managing, negotiating and organizational skills.
• Sound leadership, coaching, and teambuilding skills.
• Demonstrated ability to lead a team and coach a team to achieve results.
• Effective attention to detail and a high degree of accuracy.
• Effective research and project management skills.
• Confident, consistent, decisive personality.
• Able to work efficiently as part of a team as well as independently.
• Ability to effectively present information to individuals and groups at all levels of the organization.

Vision Credit Union Ltd. – we “see” banking differently.

We may very well be the right fit for you….and you for us.

We’re Vision Credit Union. Although we offer loans, deposits, financial planning service, RRSP’s, mutual funds, insurance products and other product that most F.I.’s are able to offer, we do things a little (some would say a lot) different at our “shop”.

Our focus is our 38,000 member-owners. We’re an organization based on principles over profit. If you are eager to launch a rewarding career with our organization, you will need to be able to naturally and consistently provide “well above the norm” member service. After all, the Credit Union system has been chosen tops in Canada for twelve years straight in the area of customer service. That’s a reputation we pledge to continue.

We believe that charging excessive fees or providing products and services that benefit our Credit Union more than our valued members is wrong. We also believe that the bulk of our profits must be shared by our members and that some of our profits need to be channeled back to community initiatives in the small rural communities where we live and work.

At Vision Credit Union, an equal opportunity employer, we treat members special. Our goal is to ensure that every one of our members feels like an extension of our “family”. The team, of which you would be a part, is small in numbers but capable of “moving mountains”. We believe in common purpose (life-long member-owners). We strive for error-free work and accountability. We’re collectively recognized for our great work: in both 2016 and 2017 Vision C.U. was named one of Alberta’s Top 70 Employers. In 2016, 2018 and 2019, Vision earned the title: Alberta’s Credit Union of the Year.

We are always “on the hunt” for enthusiastic, astute and motivated team members. Joining us represents an opportunity to go home from work feeling fulfilled. At Vision, you will enjoy a salary that is at or above industry standards and there are exceptional advancement opportunities for the right individual. If you feel you can offer skill and passion to help our organization continue being the financial service provider of choice in rural and entrepreneurial Alberta, we invite your resume.

Monday | May 11, 09:00 AM