Branch Supervisor - Camrose City Centre

The Branch Supervisor or Office Manager oversees and coordinates Member Service Representatives by assigning duties and schedules to ensure efficient front-line operations. Responsibilities include staff training in member service and banking procedures, cheque approvals, handling member complaints, reviewing and balancing daily transactions, and ensuring adequate cash supply in accordance with Vision Credit Union Ltd.’s legal and business requirements. The role also delivers member banking services in compliance with established procedures while consistently providing accurate, high-quality, positive, and friendly member experiences.

This is a full-time permanent position.  

For complete job posting details, please visit our website www.visioncu.ca/en/about-vision/careers

The Person:

•    A minimum of two years as a Senior Member Service Representative with some experience  in supervising/managing staff.
•    Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
•    Strong communication skills.
•    Excellent organizational skills and the ability to create logically ordered objectives.
•    In-depth knowledge of all bank deposit products and policies.
•    Ability to stay informed and up to date with changes in technology, code and workplace compliance.

Compensation:

•    Salary range $55,000 to $70,000/annually.
•    Comprehensive benefits package.

SUBMIT RESUME AND COVER LETTER TO:
Human Resources
Vision Credit Union Ltd.
Corporate Office
5007 – 51 Street
Camrose, Alberta T4V 1S6
Fax 780-679-0569
jobs@visioncu.ca

Only those individuals invited for an interview will be contacted.

Position Title: Branch Supervisor or Office Manager
Reports To:       Branch Manager/Assistant Branch Manager

Summary

The Branch Supervisor or Office Manager will be responsible for providing supervision and coordination for the activities of subordinate Member Service Representatives. Responsibilities will include the assignment of duties and work schedules to ensure efficient functioning of the front line, providing training to employees in member service and banking procedures, approving cheques for payment, and making adjustments based on member complaints. The Branch Supervisor or Office Manager shall hold responsibility for the examination of member service representatives’ daily transactions for accuracy, consolidating and balancing daily transactions, and ensuring the supply of money for Vision Credit Union Ltd. needs based on our legal requirements and business demands. The Branch Supervisor or Office Manager shall also provide member service elements in the transaction of banking functions while following specified procedures. The Branch Supervisor or Office Manager will provide exceptional quality, positive, and friendly experiences to all members as well as consistent accuracy.

Job Duties/Responsibilities

•    Implement efficient working processes, co-ordinate, assign, and review the work of member service representatives.
•    Ensure employees are trained in cross-selling credit union products.
•    Examine and verify accuracy of member service representatives’ work and authorize routine payments, credits, deposits and withdrawals.
•    Establish work schedules for subordinate staff.
•    Promote the credit union services and assist members with complex transactions such as estate accounts, business accounts, common share accounts, etc.
•    Resolve member complaints and ensure information provided is accurate.
•    Attend supervisor meetings and train/relay new procedures or products while identify training needs in job duties and company policies.
•    Ensure joint custody is maintained, cash limits are monitored, combinations are recorded, changed, opened and closed, and opening procedures are conducted.
•    Assist in the interpretation of Branch operations, Personnel Policy Manual, etc.
•    Assist in the selection and termination of employees, as well as employee performance management.
•    Resolve problems or discrepancies concerning members’ accounts.
•    Provides exceptional customer service.
•    Adheres to bank policy and procedures, security policy and procedures to protect members and avoid losses to the credit union.
•    Balances the vault on a daily basis.
•    Accurately completes and submits branch reports and audits.
•    Maintains teller and branch cash limits and coordinates cash shipments/deliveries.
•    Promotes teamwork and works well with others.
•    Ensure Money Laundering and FINTRAC regulations as well as reporting are enforced and reported in an accurate and timely manner.
•    Accurately open and close member accounts while completing forms in accordance with loss prevention procedures.
•    Adhere to all Vision Credit Union Ltd. policies and procedures.
•    Follow all compliance policies and procedures in relation to Anti-Money Laundering and Anti-Terrorist Financing Guidelines.
•    Assist the Branch Manager/Assistant Branch Manager with other duties as assigned.

Requirements

•    High school diploma.
•    A minimum of two years as a Senior Member Service Representative with some experience in supervising/managing staff.
•    Customer Service experience.
•    Cash handling or sales experience.
•    Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
•    Strong communication skills.
•    Ability to prioritize and make on-the-spot decisions regarding member transactions, weighing member satisfaction issues with credit union exposure to loss or fraud.
•    Mathematical skills required.
•    Attention to detail in all areas of work.
•    In-depth knowledge of all bank deposit products and policies.
•    Basic knowledge of credit union loan, trust, and investment center products.
•    Ability to work in a fast-paced environment.
•    Ability to perform well under pressure.
•    Ability to cross-sell.
•    High degree of accuracy with good organization skills.
•    Professional appearance and manners.
•    Excellent organizational skills and the ability to create logically ordered objectives.
•    Ability to stay informed and up to date with changes in technology, code and workplace compliance.

Vision Credit Union Ltd. – we “see” banking differently.

We may very well be the right fit for you….and you for us.

We’re Vision Credit Union. Although we offer loans, deposits, financial planning service, RRSP’s, mutual funds, insurance products and other product that most F.I.’s are able to offer, we do things a little (some would say a lot) different at our “shop”.

Our focus is our 38,000 member-owners. We’re an organization based on principles over profit. If you are eager to launch a rewarding career with our organization, you will need to be able to naturally and consistently provide “well above the norm” member service. After all, the Credit Union system has been chosen tops in Canada for twelve years straight in the area of customer service. That’s a reputation we pledge to continue.

We believe that charging excessive fees or providing products and services that benefit our Credit Union more than our valued members is wrong. We also believe that the bulk of our profits must be shared by our members and that some of our profits need to be channeled back to community initiatives in the small rural communities where we live and work.

At Vision Credit Union, an equal opportunity employer, we treat members special. Our goal is to ensure that every one of our members feels like an extension of our “family”. The team, of which you would be a part, is small in numbers but capable of “moving mountains”. We believe in common purpose (life-long member-owners). We strive for error-free work and accountability. We’re collectively recognized for our great work: in both 2016 and 2017 Vision C.U. was named one of Alberta’s Top 70 Employers. In 2016 and 2018, Vision earned the title: Alberta’s Credit Union of the Year.

We are always “on the hunt” for enthusiastic, astute and motivated team members. Joining us represents an opportunity to go home from work feeling fulfilled. At Vision, you will enjoy a salary that is at or above industry standards and there are exceptional advancement opportunities for the right individual. If you feel you can offer skill and passion to help our organization continue being the financial service provider of choice in rural and entrepreneurial Alberta, we invite your resume.