Digital banking help centre

Digital banking help centre

Step-by-step instructions and videos to help get you on your way with Vision Credit Union's new digital banking platform.

For technical support call 1-855-801-5768

Step-by-step instructions and videos to help get you on your way with Vision Credit Union's new digital banking platform.

 


Getting started with your new digital banking platform

Managing accounts and day-to-day banking

Transferring funds and making bill payments

Stop payments

Set up and use Interac e‑Transfers®

Digital banking account security

Manage your business banking

Handy features

Getting started with your new digital banking platform

We are excited you are taking this step! First, you will need to create a profile.

  1. Contact your branch. Let them know you'd like to be set up with online banking
  2. Go to the login screen and enter your 19-digit debit card number (or Online Banking Access Only Number) and click Continue
  3. Enter your date of birth and the mobile phone number of email address associated with your account. Click Continue
  4. A popup window may display asking for the code you received by text message or email. Enter the code, if applicable, and click Continue
  5. Enter a new username (username cannot be your debit card number)
  6. Enter a new password (following the password rules provided)
  7. Re-enter password for verification
  8. Read and acknowledge the Direct Service Agreement and click Continue
  9. Confirm details and click Create user profile
  10. User profile is successfully created. Click Proceed to sign in
  11. You will be redirected to the login screen. Enter your new username and password
If you have never used VCU online banking before, these steps will walk you through the process of signing into your digital banking for the first time.

Step 1: Getting Started
  • For web browser: Navigate to www.visioncu.ca and click Sign In
    For apps: Download the Vision CU mobile app from the Apple App store or the Google Play store, or use the links found at the bottom of this page.
  • Open the app and then tap Sign In
  • Enter your 19-digit debit card number (or the Online Banking Access Only card number) and click Continue
Step 2: Confirm Your Identity
  • Enter your date of birth
  • Enter either your mobile phone number or email address and then tap Confirm
  • You will receive a One-Time Passcode to the mobile phone number or email address you entered in the previous step
  • When you receive the passcode, enter it in the space provided. (If your code expires before you can enter it, just tap 'Resend code' and you will be sent a a new code). Then tap Confirm
  • You should now see a green 'Confirmed' under your contact information. Then tap Continue
Step 3: Create Your User Profile
  • Set up a Username: Choose your name carefully as you cannot change it later. (Please do not use your 19-digit debit card number or Online Banking Access Only number. If someone else has already chosen the username you want, you will be prompted to choose a different one.)
  • Enter a secure password that you can remember. (It should be at least 10 characters, include at least 1 uppercase letter, 1 lowercase letter and 1 number).
  • Re-type your password
  • Check the box accepting the Direct Service Agreement and then tap Continue
  • Double check that all the details you entered are correct and then tap Create User Profile
Step 4: Sign In
  • Tap Proceed to sign in
  • Enter your new username and then tap Continue
  • Enter your new password and then tap Continue

Minimum: 5 characters
Maximum: 34 characters
Alphanumeric characters
Username CANNOT be your 19-digit debit card or Online Banking Access Only number

Simple tips:

  • It could be your email address
  • Something you can remember easily
  • It cannot be changed
  • If you try something and it isn't accepted, you will need to choose a different username. If you are unsuccessful setting up your username, please contact your branch for assistance.
  • at least 10 characters minimum and up to 35 characters maximum
  • at least one uppercase letter
  • at least one lowercase letter
  • at least one number
  • special characters are optional

Simple tips:

  • Choose a letter of the alphabet and swap it out with a number or special character every time it appears in your password
  • Use a code that you understand for your password
  • Spell a word you choose backwards and add numbers

No, once you’ve chosen a username, you won’t be able to change it.

Simplify your login experience by setting up your phone’s biometric login features (if applicable).

  1. Follow your device’s instructions for turning on Fingerprint ID/Touch ID or Face ID
  2. Log in to the Vision Mobile app
  3. From the Dashboard, tap More>Security Settings>Biometric Authentication
  4. Click set up Fingerprint/Touch ID or Face ID

No, the good news is now you can log in with the use of your personal username instead of having to remember a 19-digit card number. In fact, that unique username is what you should always use going forward once you've logged in the first time. 

You can access the Vision Credit Union app by searching for "Vision Credit Union mobile banking app" in the App Store or in the Google Play Store, or click on the links below from your mobile device.


Yes, the app can be used on the iPad. You will be able to access all functionality of the mobile apps which includes biometric login, e-transfer acceptance and mobile deposit capture.

Note: you can still access online banking through https://www.visioncu.ca via a browser (ie. Chrome or Safari). Unfortunately, the mobile apps CANNOT be used on Android tablets at this time. You can access the website and log in via https://www.visioncu.ca through a browser. The website will react and be responsive to the size of your tablet's screen. The user experience is better through the tablet's browsers (ie. Chrome).

Managing accounts and day-to-day banking

  1. To update your home address, phone number(s) and email address yourself, we need to have either your mobile phone number or your email address in our system.
    • In the web browser: Select My Vision, then under Settings>Contact Details
    • In mobile banking, on the main Dashboard screen, select More>Profile>Contact Details
  • The cheque can’t be drawn on the same account the funds are coming out of
  • The cheque can’t be post-dated, stale-dated or altered
  • Deposits need to be in Canadian funds drawn on a Canadian financial institution
  • All deposits should be payable to, and endorsed by, the account holder
  • The limit is $150,000 per cheque
  • Keep remotely deposited cheques in a safe place for 90 days, then destroy them 

What you do:

  1. Sign in to the Vision Credit Union mobile app, on the main Dashboard, tap Mobile Deposit
  2. Select the account in which you’d like to deposit your cheque, and enter the cheque amount
  3. Using your device, take a picture of the front and back of your cheque
  4. Confirm deposit details

NOTE: The funds will immediately appear in your account, but normal hold times still apply for all deposited amounts.

Watch video

The default transaction history only appears as one month in the app.

To review transaction history past 30 days, on the main Dashboard, go to Activity>View Transactions>Choose the Account
On the top right hand corner, tap the Magnifying Glass icon
Select the date range you'd like to view
Then select Apply Filter
Note: the transaction history only goes back two years

Yes. You can set up shortcuts through the widget function on your mobile device. To set this up:
Main Dashboard>More>General Settings>Widget Settings

You will be able to add up to three chequing accounts you would like to view. If you're sharing this device, we recommend you turn off this option.

You can also add up to four favourite transactions as shortcuts in the widget, giving you an even quicker way to do your banking.

eStatements are available to view on desktop and on the mobile apps.
For web browsers: Select Accounts>Accounts>View eStatements
For mobile apps: From the Main Dashboard, select Activity>View eStatements
Select the account that you would like to view.
Select the year and then the month of the statement you wish to look at.

Forgot your password? No problem. Follow these steps to reset it on the mobile app or web browser.

For web browser: on the Sign On screen, click Forgot Username or Password? Choose Forgot Password?

For mobile app: on the Sign On screen, tap on Sign In, tap on Forgot Username or Password?, choose Forgot Password?

Enter your username
Enter your email or phone number
Follow the instructions that are emailed or texted to you

Check out our short video on how to reset your password
If using a web browser:
  1. On the sign in screen, click Forgot Username or Password?
  2. Choose Recover Username
  3. Enter your email or phone number, click Continue
  4. Enter the one-time passcode (OTP) and click Continue
  5. A listing will display, select the username from the list, click Continue
  6. Enter your current password, click Continue
  7. A message will display stating that the username was sent to the provided contact (either cell or email)
  8. You will receive an email or text with the username
If using a mobile app:
  1. On the sign in screen, tap on Sign In, then tap on Forgot Username or Password?
  2. Choose Recover Username
  3. Enter your email or phone number, click Confirm
  4. Enter the one-time passcode (OTP) and click Confirm
  5. Click Continue
  6. A listing will display, select the username from the list, enter your password
  7. Click Continue
  8. A message will display stating that the username was sent to the provided contact (either cell or email)
  9. You will receive an email or text with the username
Favourite transactions are beneficial for members who complete the same type of transactions every month. The following are a few examples of favourite transactions that can be set up:
  • Transfers between your accounts (immediate, recurring, scheduled)
  • Transfer to another Vision CU member (immediate, recurring, scheduled)
  • Transfers to loans (immediate, recurring, scheduled)
  • Bill payments (recurring)
  • Transfers to TFSA and RRSP savings accounts (immediate, recurring, scheduled)
  • Interac e-Transfers® (send or request money)
Favourites can be set up on transfers, e-transfers, and recurring bill payments. Entering a clarifying description and a customized picture can help you quickly determine what that favourite transaction will do. The transaction must be posted once in order for Favourite Transaction to be available.

Below is an example of setting up a transfer as a Favourite Transaction in the web browser:
  1. Select Transfers & Payments
  2. Go to Transfers and then Transfer Funds
  3. Select Transfer to Account from the dropdown, or select another Vision member and enter the account number
  4. Enter the amount
  5. Enter a memo (optional)
  6. Select Continue
  7. Review the details and select Continue
  8. Click the Favourites icon (heart with plus [+] symbol)
  9. Enter the favourite name
  10. Select Add to Favourites
Below is an example of setting up a transfer as a Favourite Transaction in the mobile apps:

From the main Dashboard screen, select the Transfer icon
Android app: Select the button with three dots>choose Favourites (heart). Enter the Favourite name and click Continue
ios app: Select Favourite (heart). Enter the Favourite name and select Confirm

To add another favourite transaction, follow the above steps using whatever transaction is desired, ie. recurring bill payment, e-transfer, etc.
 
In the web browser:
  1. On the Main Screen, select the Favourite icon (heart)
  2. Select Favourite Transactions
  3. Click on the Use icon
  4. Verify the details and make any changes
  5. Click Continue
In the mobile app:
From the main Dashboard, go to the Favourites section, choose the Favourite Transaction you would like to use.
If you do not see the Favourite Transaction, then tap on Show More. The full listing of your Favourite Transactions should display.
You must contact your branch in order to stop your paper statement.
You can view your eStatements for the past seven years.
Yes. All loan payments processed through digital banking are applied as principal payment only.
Transferring funds and making bill payments
You only need to do this once per vendor. After that, you can make your payments quickly and easily.
  1. Sign in.
  2. If you're using a web browser, click Transfer & Payments, under Payments, select Manage Payees. If you're using mobile apps, on the main Dashboard screen, select More>Manage Payees
  3. Click the + symbol if you're using our mobile apps, or the Add payee button if you're using a web browser
  4. Search for the vendor name, enter your payee account number and confirm your payee details
  5. This request requires an additional security step. Select how you want to receive your confirmation code
  6. Enter the confirmation code you received to confirm that you want to add this bill payee and click Continue
To pay a bill, first create your payee. If you're already set up to pay bills, then you're ready to go:
  1. Sign in
  2. If you’re using a web browser, click Transfers & Payments, under Payments select Pay Bills. If you're using the mobile banking app, on the main Dashboard screen, select Pay Bills icon
  3. Choose the account you’d like to pay from. If you’re using our app click Add Payment
  4. Select the bill vendor and enter the payment amount
  5. Change the payment date if you wish to schedule the bill payment for a future date
  6. Click Continue when you’re done and confirm your payment
  7. Click Add Payment if you’re using our app, click Continue and confirm your payment
 

Simply use the “Schedule recurring payments” option to set up recurring payments in a web browser or in the mobile banking app. 

  1. Sign in
  2. If you’re using a web browser, click Transfers & Payments, under Payments select Pay bills and select Schedule Recurring Payment. If you're using the mobile banking app, on the main Dashboard screen, select Pay Bills>Recurring payments tab
  3. Select the account you will use to pay your bill
  4. Specify the vendor, amount, frequency of the payment and start and end date
  5. Confirm your payment
On a recurring payment series, you don't have the ability to edit the "pay from" account, frequency, starting date, ending date, etc. To make changes you will have to delete the payment series and re-add it with the correct details.

Tip: You will be unable to delete a payee if there are any outstanding future-dated or recurring payments. Before deleting a payee, we recommend that you review the list of scheduled bill payments and delete any future payments to this payee as necessary.

  1. Sign in
  2. If you’re using a web browser, click Transfers & Payments, under Payments select Manage Payees. If you're using the mobile app, on the main Dashboard screen select More>Manage Payees
  3. Find the payee and click on the Trash icon
  4. Confirm the payee to be deleted

If you have made a bill payment in error, you are able to cancel the payment yourself in the Schedule Payment menu. The cancellation must be completed prior to approximately 10:00 p.m. the same day.

  1. Sign in
  2. If you’re using a web browser, click Transfers & Payments, under Payments select View Scheduled Payments. If you're using the mobile banking app, on the main Dashboard screen select Activity>View Scheduled Payments
  3. Select the account the bill payment was made from
  4. Select the payment you would like to delete
  5. Confirm payment to be deleted

You can transfer money to another Vision Credit Union member’s account through a web browser or mobile banking app. To set up a transfer to another Vision Credit Union member, you will require the 12-digit Vision Credit Union account number for that member. You must also have a valid email address or mobile phone number on file to complete the request.

Tip: Make your transfer to another Vision CU member a favourite transaction. This way you won’t need to remember their 12-digit account number every time you want to transfer money to them.

What you do:

  1. Sign in
  2. If you’re using using a web browser, click Transfers & Payments, under Transfers select Transfer Funds. If you're using the mobile banking app, on the main Dashboard screen, select the Transfer icon
  3. Choose the account you would like to transfer the funds from and select the Transfer to Another Vision CU member radio button
  4. Enter the 12-digit account number you would like to transfer the funds to and the amount
  5. Select the transfer type (it can be immediate, scheduled for a future date or recurring) and confirm transfer details
  6. This request requires an additional security step. Select how you want to receive your confirmation code
  7. Enter the confirmation code you received to confirm that you want to transfer funds and click Continue
 
Watch video

You are able to set up Immediate, Scheduled, or Recurring Bill Payments.

What you do:

  1. Sign in
  2. If you’re using a web browser, click Transfers & Payments, under Transfers select Transfer Funds. If you're using the mobile banking app, from the main Dashboard screen, select the Transfer icon
  3. Choose the account you would like to transfer the funds from, the account you would like to transfer to, and enter the amount you would like to transfer
  4. Select the transfer type (it can be immediate, scheduled for a future date or recurring)
  5. Click Continue and confirm transfer details
You can even make a RRSP or TFSA contribution by transferring into an existing RRSP or TFSA variable account.


Stop payments

Stop payments are able to be set up within the web browser, but not using mobile banking apps.
  1. Sign in
  2. Go to Accounts, under Cheques select Stop cheques
  3. Click Create a stop cheque
  4. Select the account the cheque is drawn on
  5. Select a reason for the stop cheque request
  6. Enter the cheque date, the name of the payee, cheque number and cheque amount
  7. Click Continue and confirm cheque stop details

A service fee will be applied once the Stop Payment is created. See your branch for more information.

  1. Review your account activity to make sure that the pre-authorized payment hasn't already been processed. 
  2. Contact us to stop a pre-authorized payment.


Set up and use Interac e-Transfers®

With Interac e-Transfer you can receive and automatically deposit money. Using a web browser or mobile banking apps, you can send money to anyone with: 

  • An email address or mobile phone number
  • A bank account with a Canadian Financial Institution
  • Online banking access

Your Interac e-Transfer®  profile only needs to be set up once, and only if you have never used any e-Transfer functionality at Vision Credit Union.

To create your Interac e-Transfer profile:

  1. Sign in
  2. If you are using a web browser, go to Transfers & Payments>Interac e-Transfer>Profile Settings. If you are using the mobile banking apps, on the main Dashboard, select More>Interac e-Transfer Settings>Profile Settings
  3. You will be asked to confirm your information – name, email, mobile phone. Click Continue.
  4. Verify your details and click Continue.
  5. Enter the one-time password you received at your mobile devices (text message) or email address. Click Continue.

You will be able to send an Interac e-Transfer, as well as request money, from someone in your e-Transfer contact list. To add someone to your contact list:

  1. Sign in
  2. If you’re using a web browser, click Transfers & Payments, under Interac e-Transfer select Manage Contacts. If you're using the mobile banking app, from the main Dashboard screen, select More>Interac e-Transfer Settings>Manage Contacts
  3. Click the + symbol if you’re using our mobile banking app, or the Add contact button if you’re on the web browser
  4. Enter the recipient’s name, email address and/or mobile phone number and notification method
  5. Enter a security question that the recipient will know the answer to, as well as the security answer he or she must provide to receive and deposit the money
  6. Confirm your contact details
  7. This request requires an additional security step. Select how you want to receive your confirmation code
  8. Enter the confirmation code you received to confirm that you want to add this recipient and click Continue

To begin using Interac e-Transfers you must have a profile created and the recipient added to your contact list.

  1. Sign in
  2. If you’re using a web browser, click Transfers & Payments, under Interac e-Transfer select Send Money. If you're using the mobile banking app, on the main Dashboard screen, select the Interac e-Transfer icon
  3. Select the account you would like to transfer funds from
  4. Select the contact/recipient and the amount of the transfer
  5. Click Continue

Be sure to let the contact/recipient know the answer to the security question (but don't send it along with the transfer). This only applies if your contact does NOT have autodeposit set up.

Your account will be debited the transfer amount immediately, plus a service fee (if applicable). 

To receive an Interac e-Transfer you must have a profile created.

  1. When someone sends you an Interac e-Transfer, you will receive a notification through email or text message
  2. Click on the link to access a secure Interac website. You will be taken to the Interac website and asked to select your financial institution
  3. Sign in to online banking or our mobile banking app
  4. Enter the answer to the security question and click Accept
  5. Select the account you would like the funds deposited into and click Continue
  6. Confirm transfer details and click Confirm
 
Watch video

The Interac Autodeposit feature allows you to have e-Transfers automatically deposited directly into your Vision Credit Union account, without you having to answer a security question.

  1. Sign in
  2. If you’re using a web browser, click Transfers & Payments, under Interac e-Transfer, select Autodeposit Settings. If you're using the mobile banking app, on the main Dashboard screen, select More>Interac e-Transfer Settings>Autodeposit Settings
  3. Click the + symbol if you’re using our app, or the Add autodeposit button if you’re using a web browser
  4. Select what you want to register with and enter your mobile phone or email address
  5. Select the account where deposits will be made and check the box to acknowledge the statements
  6. Confirm autodeposit details and click Continue
  7. This request requires an additional security step. Select how you want to receive your authentication code
  8. Enter the confirmation code you received and click Continue
  9. You will receive an email or text message from Interac to complete the autodeposit registration. Click Complete registration
  1. Sign in
  2. If you're using a web browser, click Transfers & Payments, under Interac e-Transfer, select Request Money. If you're using the mobile banking app, on the main Dashboard screen, select the Move Money>Interac e-Transfer>Request
  3. Complete the information on the Request Money screen
  4. Click Continue
  5. Click Continue on the confirmation screen
  1. When someone sends a Request Money, you will receive a notification through email or text message
  2. Click on the link to access a secure Interac website. You will be taken to the Interac website and asked to select your financial institution
  3. Sign in to a web browser or mobile banking app
  4. Select the account you would like the funds to be debited from and click Continue
  5. Select Continue on the confirmation screen
  6. This request requires an additional security step. Select how you want to receive your authentication code
  7. Enter the confirmation code you received and click Continue

You can cancel pending e-Transfer transactions.

  1. Sign in
  2. If you’re using a web browser, click Transfers & Payments, under Interac e-Transfers select History. If you're using the mobile banking app, on the main Dashboard screen, select More>Interac e-Transfer Settings>History
  3. Click on the Pending transactions tab, choose the pending transfer you want to cancel and click the Cancel or “X” button
  4. Click Continue and confirm transaction details
    Contact the sender and ask them for the answer. You can also have them resend the Interac e-Transfer with an answer you both know.


    Digital banking account security

    We recommend you set up security alerts so you will be notified if an action has happened that you didn’t perform. 
    1. Sign in
    2. If you’re using a web browser, click My Vision, under Alerts select Security. If you're using the mobile banking app, on the main Dashboard screen, select More>Alert Settings>Security Alerts
    3. Select the type of alerts you would like to receive and how you would like to receive them
    4. Save and you’re done.
     
    Watch video
    Account alerts allow you to be notified of certain transactions being processed through your account. It also allows you to review periodic balance notifications.
    1. Sign in
    2. If you’re using a web browser, click My Vision, under Alerts select Account. If you're using the mobile banking app, on the main Dashboard select More>Alert Settings>Account Alerts
    3. Select the type of alerts you would like to receive and how you would like to receive them
    4. Save and you’re done.

    You can adjust or unsubscribe to your current alerts or subscribe to new ones at any time. If using a web browser, sign in and navigate to My Vision, under Alerts choose either Account or Security

    You can also change your alerts on your mobile banking app from the main Dashboard by selecting More>Alert Settings, and then choose from either Account Alerts or Security Alerts 

    Watch video

    1. Sign in
    2. If you're using a web browser, click My Vision, under Settings select Password. If you're using the mobile banking app, on the main Dashboard screen select More>Security Settings>Password
    3. Enter your current password
    4. Enter a new password (following the password rules provided)
    5. Re-enter password for verification
    6. Click Continue
    7. Click Continue on the confirmation screen
    8. This requires an additional security step. Select how you want to receive your authentication code
    9. Enter the confirmation code you received and click Continue
    10. Message will display that your password change has been successful

    Both fingerprint ID/touch ID and face ID are available, if your mobile device supports it.

    Simplify your login experience by setting up your phone’s biometric login features (if applicable).

    1. Follow your device’s instructions for turning on Fingerprint ID/Touch ID or Face ID
    2. Sign in to the mobile banking app
    3. From the main Dashboard screen, select More>Security Settings>Biometric Authentication
    4. Click Set up Fingerprint ID/Touch ID or Face ID

    One-time security codes provide an additional layer of protection that safeguards sensitive information and certain online banking activities. It’s a numeric security code (up to 7 digits) that you will receive via text message to your mobile phone or to your email address when you perform certain activities.  The code is time sensitive and valid only for a limited amount of time. Here are some examples of when one-time passcodes are used:

    • First time you sign in to online banking
    • Add a new bill vendor
    • Update contact information
    • Change or reset your password
    • Transfer funds to another Vision CU member
    • Add an Interac e-Transfer® contact/recipient

    Click Resend the Code on your confirmation screen to try it again. You can also try to receive the one-time passcode by the other option (for example, if you originally wanted to receive it by email, try using text message instead).

    If you are still unable to receive the one-time passcode, please contact your branch for assistance.

    Tips:
    If receiving the code by email, ensure to check your junk or spam folder.
    If receiving the code by text message, ensure to be in an area with good cellular service.

    Unsuccessful attempts can cause a lockout on your account.

    1. If using a web browser, on the sign in screen click Forgot Username or Password? If using the mobile app, on the sign in screen, tap on Sign In, then tap on Forgot Username or Password?
    2. Choose Forgot Password?
    3. Enter your username
    4. Enter your email or phone number
    5. Follow the instructions that are emailed or texted to you

    If you are still locked out, please call us at 1-855-801-5768 for assistance.

    If you can't remember your username, you can recover your username yourself.
    1. Use the Forgot Username or Password? link on the page where you sign in
    2. Choose Recover Username
    3. Provide the identification details requested to recover your username
    4. Select the identification method you'd like use, either the email address or mobile phone number you used to set up your profile
    5. Click Continue
    6. You will receive a one-time passcode (OTP) to either the email or mobile phone number you selected
    7. Enter the OTP and then enter your password
    8. Your username will be sent to either the email or mobile phone number you selected
    Once you have received your username, you can continue to sign in using your recovered username and your password.
    Enabling Fingerprint ID/Touch ID or Face ID for mobile banking will grant access and full mobile banking functionality to any person whose biometrics are saved on your device. We strongly recommend against enabling this functionality if anyone else has or might gain access to your device and its security password.
    Yes, you always have the option to sign in with your username and password. You will need to click 'Sign In' on the main login page.
    Yes, password manager tools work with Vision's digital platform.
    If you have a mobile phone number on file with us the verification code will automatically be sent to your mobile phone number. If you choose to have the code sent to your email address, you will receive a second code. The second code sent is the one that you should use.

    Manage your business banking

    You will enter your organization's 19-digit debit card number or Online Banking Access Only number.
    When the screen prompts you to enter information, you will use your Date of Birth, personal cell or email that we have on file.

    As a signer on the business, we need to authenticate you as an individual. It’s important that your personal information (date of birth, email and cell) in your file is up to date so we can validate who you are.

    If you want to easily switch back and forth between your personal and business accounts under a single login, you can consolidate your profiles. You will need to complete the onboarding process for each membership separately.

    From your business profile, you can then add your personal or other business accounts and access them from a single login.

    There is no limit on the the number of profiles you can consolidate to one business log in.

    Check out this short video on how to consolidate your profiles.
      

    A delegate is a person who may not be a member of the credit union and is appointed by a signer to view and/or perform transactions on the signer's business accounts. The delegate is managed by the signers on the account and not by the credit union.

    The signer will set up a delegate’s username, as well as assign Read-only or Initiator access. This transaction requires the signer enter a one-time passcode (OTP) before it can be completed.

    A temporary password will be generated and sent to the delegate by email or cell phone. The signer will need to notify the delegate of the username that has been set up.

    Check out our short video on how to set up delegates for your business account.

    CRA payments can only be made via a web browser and not on mobile banking apps.

    1. Sign in
    2. Select Transfer & Payments, under Payments select Pay corporate taxes

    Check out this short video on how to make business tax payments.

    There are two options to connect to Quicken/QuickBooks. You will be able to log into QuickBooks or Quicken and link your Vision CU online banking login information.

    If you do experience any issues linking your Vision CU online banking login information to QuickBooks or Quicken, please contact your branch.

    Another option is to manually export your transaction history from your online banking and import it into your bookkeeping program.

    To export your transaction history:

    1. Sign in
    2. Select Accounts>View Transactions
    3. Choose the account you want the history from
    4. Click the Filter button (magnifying glass) and select the desired date range
    5. Click Filter button
    6. Scroll to the bottom of the page, and click Export
    7. The Export feature will give you several options (CSV, Microsoft Money, PDF, QuickBooks, Quicken, Sage 50, Xero)
    8. Choose the appropriate option and click Export. The transaction history will be exported to a file compatible with the chosen option
    9. Save the export and upload into your bookkeeping program
    No. Delegates will have to sign into each business profile separately.
    No, there is no maximum number of delegates that can be set up.
    If your account is set up to require two signers to approve a transaction (ie. bill payments and Interac e-Transfers®), the secondary approver can approve the transaction on both web browser and mobile app.
    For web browser:
    1. Sign in
    2. From the menu, click Business Services, then Pending Transactions
    For mobile apps:
    1. Sign in
    2. From the main dashboard screen, select Activity>Business Services>Pending Transactions
    Note: Pending transactions expire after 7 days if not approved
    The signer will set up a delegate's username, as well as assign Read-only or Initiator access. The signer will need to notify the delegate of the username that has been set up.
    A temporary password will be generated and sent to the delegate by email or cell phone.
    The delegate will sign in with the username and temporary password and will be prompted to create their own unique password.
    Yes, delegates can be assigned with Read-only or Initiator access.
    Read-only - allows them to view only
    Initiator - allows them to initiate transactions but require signer approval
    No. Delegates can initiate transactions, but cannot authorize or complete them.
    If the business account requires two approvals, the delegate can create the transaction, and then two signers will have to approve it.
    If the business account does NOT require two approvals, the delegate can create the transaction, and then one of the signers will have to approve it.

    Handy features

    The dashboard or home screen in your mobile app is a handy place to access many features of your digital banking.

    Watch this video to see all of the features you can access through the dashboard.

    There are a couple of things you can do to personalize your digital banking. The first thing you can do is change your profile picture.

    On a web browser:
    1. Go to My Vision>Settings>Profile Details
    2. Choose Add Photo to use a picture you have saved on your computer
    3. When you're finished, choose Save on your computer
    On your mobile app:
    1. Simply tap on the Profile icon then choose Customize Pictures
    2. You have the option to use the camera on your device to take a new photo, just tap on Take Picture, or choose Add Photo to use a picture you have saved on your device.
    You also have the option to change the background picture in your app. You will see this background on the first page when you sign in to digital banking. Follow the same instructions as above.



    There are a few things you can do to customize your accounts within digital banking.

    On a web browser:
    1. Sign in
    2. Go to Accounts, then Customize Accounts
    3. Tap on the star icon beside the account you want to make your main or default account. This will be the account which will be visible on the main page of your digital banking, and transactions will default to this account
    4. Change the name of an account using the pencil icon beside the account. Enter a new name for the account, then Save
    5. Hide any accounts you don't want to show in your account listing using the toggle button under Visible
    6. To change the order of accounts in your list Click and Hold the 3 lines beside the account you would like to move, drag it to the place in the list where you would like it
    7. Click Save
    In your mobile app:
    1. Go to More>General Settings>Customize Accounts
    2. Tap on the star icon beside the account you want to make your main or default account. This will be the account which will be visible on the main page of your digital banking, and transactions will default to this account
    3. Change the name of an account using the pencil icon beside the account. Enter a new name for the account, then Tap the green checkmark


    There are a few things you can do to customize your favourite transactions.

    On a web browser:
    1. Sign in
    2. Go to Accounts, then Favourite Transactions
    3. To rename or add a picture to help identify your favourite transaction, click Edit beside the transaction you'd like to customize
    4. Choose Add Photo to use a picture you have saved on your computer, navigate to the photo you'd like to use and select it
    5. Click Save
    In your ios mobile app:
    1. Go to More>General Settings>Favourite Transactions
    2. Select transaction you'd like to customize, then choose Edit
    3. You have the option to select Camera on your device to take a new photo, or choose Add Photo to use a picture you have saved on your device
    4. Change the name of your favourite transaction (if desired)
    5. Click Save
    In your Android app:
    1. Go to More>General Settings>Favourite Transactions
    2. Select transaction you'd like to customize, then tap the three dots to access the menu
    3. Select Edit
    4. You have the option to select Camera on your device to take a new photo, or choose Add Photo to use a picture you have saved on your device
    5. Change the name of your favourite transaction (if desired)
    6. Click Save
    Watch our short video for more tips on customizing your favourite transactions!



    You can download a void cheque to use when setting up a pre-authorized debit or credit to your account.

    On a web browser:
    1. Sign in
    2. Go to Accounts>Cheques>Download Void Cheque
    3. Choose the account you would like to use your void cheque
    4. Choose Export. This will export your void cheque to a .PDF document which you can then print, save, or send by text message or email.
    In your mobile app:
    1. Go to Activity>Download Void Cheque
    2. Choose the account you would like to use your void cheque
    3. Choose Export. This will export your void cheque to a .PDF document which you can then print, save, or send by text message or email.


    You can export a list of your transactions from your online banking to a variety of helpful formats.

    On a web browser:
    1. Sign in
    2. Go to Accounts, then choose View Transactions
    3. Select an account. You can filter to select a date range for the transactions you would like to view
    4. Choose Export
    5. Select the export format (ie. CSV, PDF, Quicken, QuickBooks)
    6. Select Export
    In your mobile app, you can only share a PDF version of your transaction listing:
    1. Go to Accounts
    2. Select an account. Use the magnifying glass to filter the date range
    3. Tap on the three dots on the screen
    4. Choose Share 
    5. On the Share screen, select Share which will allow you to choose how you would like to send the PDF document (ie. text message, email, etc.)



    Secure Messaging:
    To access the secure messaging system inside your digital banking, use the envelope icon on your home page. This will take you to your messages. You can send messages, and see messages that you have received, sent or deleted.

    Find a Branch or ATM:
    If using a web browser - Scroll to the bottom of your screen and you will find a link to a page on the website that will help you find your branch or ATM. Here is the link: https://www.visioncu.ca/en/home/contact-us
    If using the mobile app - go to More>Information>Find Us

    Contact Information:
    If using a web browser - You can also find a link at the bottom of your screen that will take you to the contact information on the website, and you will be able to tap on the contact method you would like to use. Here is the link: https://www.visioncu.ca/en/home/contact-us
    If using the mobile app - go to More>Contact Us

    Watch this short video for more help with contacting us.


    You can add up to 4 of your favourite transactions and up to 3 chequing account balances to a widget on your android phone so you can access them easily.
    To set up the widget:
    1. More>General Settings>Widget Settings
    2. Turn on the Favourites toggle button, tap the '+' sign beside Add Favourites
    3. Select the favourites you would like to add to the widget. You can add up to 4 favourite transactions
    4. Tap the Add to Widget button at the bottom of the screen. Your favourite transactions will now appear in a list under Favourites
    5. Reorder the favourites by pressing and holding the 3 lines to the right of one of the favourites, then moving it to place where you would like it in the list
    To add chequing account balances to your widget:
    1. Turn on the Account balances toggle button
    2. Tap the '+' sign beside Add Account
    3. Give the account a name which will show in your widget
    4. Choose the chequing account
    5. Choose the visibility for your account
    6. Choose the balance to display for your account
    7. Tap the Add to Widget button at the bottom of the screen when finished
    Please note that currently only chequing accounts can be added to a widget.

    To learn more about setting up the mobile app widget, watch our short video.



    You can add up to 4 of your favourite transactions and up to 3 chequing account balances to a widget, available in the Today View on your iPhone so you can access them easily.
    To set up your widget:
    1. Log into the app on your smartphone
    2. Go to the More>General Settings>Widgets
    3. Use the Favourites toggle button to turn on your favourite transactions
    4. Tap the '+' sign beside Add Favourites
    5. Select the favourites you'd like to add to the widget
    6. When finished, tap Add to Widget
    To add chequing account balances to your widget:
    1. Use the Account Balances toggle button to turn on this feature
    2. Tap the '+' sign beside Add Account
    3. Give your account a name that will show in your widget
    4. Choose the chequing account
    5. Choose the balance display for your account
    6. Choose the visibility for your accounts
    7. Tap the '+' sign at the top of the screen when finished
    Please note that currently only chequing accounts can be added to a widget.

    To learn more about setting up a widget in your mobile app, watch this short video.
    Our secure messaging service allows you to communicate from within the online banking system and is only available after you have signed in. You may include account numbers and any other information that may help us better assist you with your questions. Please use the messages feature within online banking instead of sending personal information through unsecure email channels.
    In online banking, navigate to My Vision and click Messages or you can click the envelope icon located on the top right corner on your main online banking page.
    In mobile banking, you can navigate to messages by tapping on the envelope icon located at the top right corner on your main screen.
    Note that our standard response time is 2-3 business days. If your query is urgent, please contact us.
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