Safe Computing Practices

While MemberDirect is a protected environment which meets the highest internet security standards, it is your responsibility to protect your information once it reaches your computer and take precautions to ensure your information remains safe and secure while performing transactions through electronic channels. This includes:

  • Never leaving your computer or wireless device unattended while logged into online banking;
  • Always exiting online banking using the Logout button;
  • Closing your browser if you step away from your computer or wireless device. Your browser may retain login information until you close it;
  • Always typing in the website address or use your bookmarks to access online banking;
  • Keeping your passwords private to prevent unauthorized individuals from accessing your information;
  • Disabling the automatic password save feature in your web browser and avoid using software that records your passwords so that you don't need to enter them the next time you access a website; (Need help disabling the automatic password save feature in your web browser? Find simple instructions here.)
  • Installing and maintaining up-to-date firewall, anti-virus and anti-spyware software on your computer or wireless device;
  • Keeping your software and operating system up-to-date. Vendors release security fixes for their software when a vulnerability or defect is discovered. Most of these are available from the vendor's website;
  • Do not use public computers (eg. Internet cafes or libraries) to access online banking because they could have viruses or malicious programs that record keystrokes, or capture usernames and passwords;
  • Do not open unknown email attachments, even if they come from someone you know. It's not enough to recognize the sender - you should also be aware of the source of the attachment;
  • Never sending confidential information (such as account numbers of any type, card numbers, password, access code, etc.) via e-mail.


Protecting Your Smartphone

Browsing the web has never been easier - it's all at your fingertips. Smartphones let you surf, shop or bank wherever you are. Make sure your information stays secure while you're on the move by following these smartphone-safe browsing tips:
  1. Activate your phone's password feature, which locks the screen and prevents anyone but you from accessing your phone. Set up the password feature on your phone with a code that only you know.
  2. Don't connect to unknown networks through Wi-Fi hotspots to make financial transactions.
  3. Beware of smishing - that's phishing on phones through text messages. Never download media or images, or click on text message links that come from unrecognizable people or phone numbers. Never provide personal details or any account details using any form of electronic messaging because this is not a secure form of communication. If you are unsure, please contact us.
  4. Download apps exclusively from the official source for your smartphone's platform, such as the Android, Apple or BlackBerry stores.
  5. Install anti-virus software for your smartphone when available and update it frequently.
  6. Install location finding applications, which work with your phone's built-in GPS. These applications allow you to locate and/or remotely erase (or "wipe") data in your phone if it is lost or stolen.
  7. Update your smartphone's operating system as soon as newer versions are available.

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