Mobile Web

Frequently Asked Questions

What is the URL for the Mobile Web site?

https://www.visioncu.ca/m

How is Mobile Web service different from online banking?

Mobile Banking for the Mobile Web offers the main online banking functionality optimized for the small screen size of a mobile phone.

Is a member’s personal information as secure in Mobile Banking as in Online Banking?

Yes, personal information is just as secure in Mobile Banking as in Online Banking. The login is password protected and increased authentication is supported.

What does it cost for members to use Mobile Banking for the Mobile Web?

Since Mobile Banking for the Mobile Web uses data, the carrier may charge the member the data rates for using mobile banking. If the member uses the mobile web on a free Wi-Fi connection, then the member is not charged the data rates.

Can Mobile Web be accessed from any phone with web browsing capabilities?

No.  Mobile Web can only be accessed on an iPhone, Blackberry or other smartphone with a data plan.  This allows access to different sites than what you would get on a phone that only has internet browsing capabilities.  While some cell phones may be able access secure sites that is not the case with all of them.

What if a member’s phone is lost, is the member’s banking information compromised?

If a member loses their phone, their accounts can only be accessed if someone has the correct login credentials.

How is the mobile web different from a downloadable app from the Apple iTunes App Store?

A downloadable app from the Apple App store would only work on an iPhone or iPod touch. While there are some benefits to downloadable apps and Central1 will look at developing them at a later time, the Mobile Web service targets a larger number of phones.

Is it true that only downloadable apps for the iPhone from the Apple iTunes App Store will have an icon on the home screen of the iPhone?

This is not true. To add an icon to their mobile devices, members navigate to our mobile site and then select add to home screen on the iPhone.  Our branded logo instantly appears on the member’s phone.

What if my phone can access the internet but does not have a Data Plan?  Will Mobile Web work on it?

Mobile Web is designed for phones that use a data plan and during our testing we found that phones without a Data Plan were unable to access Mobile Web.  These questions can be directed to the user’s service provider as that is what determines access.

What if I receive an “HTTP Error 400” error message on my Blackberry when attempting to access Mobile Web?

During testing we found that switching the browser on the Blackberry from “Blackberry Browser” to “Internet Browser” resolved this issue and allowed the user to access Mobile Web.

 

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